Returns and Refunds Policy

This Returns and Refunds Policy (“Policy”) forms part of the Terms of Service of Gold Coast Point of Sale Systems (“GCPos,” “we,” “our,” or “us”). By placing an order with Gold Coast Point of Sale Systems, the customer (“you,” “your,” or “Purchaser”) agrees to comply with and be bound by this Policy.

1. Definitions

For the purposes of this Policy:

• “Change of Mind” means a return request made by the Purchaser where the Product is not defective, damaged, or supplied in error.

• “Defective Product” means a Product that is materially damaged, incomplete, or faulty as a result of manufacturing or courier-related handling.

• “Proof of Purchase” means a valid receipt, invoice, or order confirmation issued by Gold Coast Point of Sale Systems.

• “Return to Sender (RTS)” means an order returned to Gold Coast Point of Sale Systems by a courier or postal provider due to issues attributable to the Purchaser.

2. Change of Mind Returns

2.1 Gold Coast Point of Sale Systems may, at its sole discretion, accept Change of Mind returns. Eligibility requires that:
(a) Products are sealed, unused, and in a resellable condition;
(b) Proof of Purchase accompanies the return;
(c) The request is made within thirty (30) days of purchase or collection;
(d) Return shipping costs are borne by the Purchaser.

2.2 Products will be inspected upon return. Non-compliant returns will not be refunded or exchanged and will be held pending collection or re-shipment at the Purchaser’s expense. If arrangements are not made within fourteen (14) days, the Products shall be deemed abandoned and may be disposed of by Gold Coast Point of Sale Systems without liability.

2.3 Refunds under this clause apply only to the Product price and exclude original shipping costs.

3. Defective or Damaged Products

3.1 Gold Coast Point of Sale Systems inspects Products prior to dispatch; however, defects may occur through manufacturing or transit.

3.2 A Product will be considered defective if it contains:
(a) Broken or missing components;
(b) Significant manufacturing inconsistencies;
(c) Physical damage caused in transit.

3.3 To submit a claim, Purchasers must provide Proof of Purchase, order number, and photographic evidence of the issue, including packaging where relevant.

3.4 Claims are assessed individually. Gold Coast Point of Sale Systems will provide an outcome within forty-eight (48) hours of receiving full documentation.

3.5 Where a Product is confirmed defective, remedies may include:
(a) Replacement of defective components (with shipping covered by Gold Coast Point of Sale Systems);
(b) Replacement of the full Product (with shipping covered by Gold Coast Point of Sale Systems);
(c) A full refund of the Product price (including shipping, where applicable).

4. Incorrect or Additional Products Supplied

If incorrect or additional Products are supplied, Purchasers must notify Gold Coast Point of Sale Systems immediately and provide evidence of the error. Gold Coast Point of Sale Systems will arrange correction by return, replacement, or other remedy as appropriate.

5. Order Cancellations and Amendments

5.1 Orders are processed immediately upon submission. Cancellations or amendments may therefore be impracticable.

5.2 Requests must be submitted urgently, with the order number and desired changes.

5.3 If cancellation is not possible, the Change of Mind return provisions in Clause 2 will apply.

6. Refund Processing

6.1 Approved refunds will be issued to the original payment method. Purchasers will be notified by email when processing is complete.

6.2 Card refunds may take up to five (5) business days depending on the Purchaser’s financial institution.

6.3 Refunds for purchases made using Buy Now, Pay Later services (e.g., Afterpay, Zip) will incur a processing fee of five percent (5%) of the total order value, reflecting service provider charges.

6.4 Gift cards issued by Gold Coast Point of Sale Systems are non-refundable except where required by law.

7. Return to Sender (RTS)

7.1 Orders returned due to Purchaser error—including but not limited to:
(a) Failure to collect from a postal or courier facility;
(b) Failure to accept delivery;
(c) Provision of an incomplete or incorrect address;
(d) Refusal of customs duties or charges—
will be treated as RTS.

7.2 Where an RTS occurs, Gold Coast Point of Sale Systems will contact the Purchaser to confirm instructions.

7.3 If the Purchaser fails to respond within twenty-four (24) hours, or requests a refund, the refund will be processed subject to deductions for:
(a) Original shipping costs;
(b) A $10 RTS fee charged by couriers;
(c) A 5% handling fee of the total order value;
(d) Any customs/import fees incurred for international returns.

7.4 Re-shipment of RTS orders requires advance payment of:
(a) New shipping costs;
(b) The $10 RTS fee;
(c) A 5% handling fee of the total order value;
(d) Any customs/import fees.

7.5 Orders designated for collection must be collected within fourteen (14) days. Uncollected items will be deemed abandoned.

8. Liability

8.1 To the maximum extent permitted by law, Gold Coast Point of Sale Systems disclaims liability for any loss, damage, cost, or expense arising out of or in connection with this Policy, except where such liability cannot be excluded under the Australian Consumer Law (“ACL”).

8.2 Nothing in this Policy limits your rights under the ACL, including your entitlement to a refund, repair, or replacement where Products are not of acceptable quality, are not fit for purpose, or otherwise fail to meet statutory guarantees.

9. Governing Law

This Policy, and any disputes arising under it, shall be governed by and construed in accordance with the laws of Queensland, Australia. By purchasing from Gold Coast Point of Sale Systems, the Purchaser submits to the exclusive jurisdiction of the courts of Queensland.

Updated 08/05/2026