Privacy Policy

1. Introduction

Gold Coast Point of Sale Systems (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services, including in-store and online purchases, website access, and interactions through social media or other digital platforms.

2. Applicability

This policy applies to all personal information obtained from customers, website visitors, social media followers, loyalty program members, and prospective employees. It covers information collected in our physical stores, online platforms, and other services we provide.

3. Consent

By using Gold Coast Point of Sale Systems’ services or interacting with our platforms, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We may update, amend, or modify this policy from time to time, and it is your responsibility to review the policy periodically to stay informed of any changes.

4. Collection of Personal Information

We collect personal information necessary to provide our services effectively. This may include:

• Contact information such as name, postal address, email, and phone number;

• Account details for loyalty programs, online registrations, or subscriptions;

• Transaction history, purchase preferences, and order details;

• Employment-related information, when applicable;

• IP address, device details, and website activity data; and

• Any additional information you provide voluntarily.

We may also collect data via cookies or similar technologies to improve website functionality, analyse usage, and deliver relevant content or advertising. You may disable cookies in your browser, but some features of our website may not operate as intended.

5. Use of Personal Information

We use personal information to:

• Provide and personalise products and services;

• Process transactions, orders, and payments;

• Communicate with you regarding your account, orders, or inquiries;

• Notify you of promotional offers, events, or products;

• Analyse trends, improve services, and optimise user experience; and

• Comply with legal or regulatory obligations.

6. Disclosure to Third Parties

We may disclose personal information to:

• Employees or contractors for legitimate business purposes;

• Service providers who assist with transactions, website operations, analytics, marketing, or order fulfilment, including postal and courier companies;

• Overseas recipients as necessary for service delivery, including but not limited to Australia, New Zealand, Philippines, USA, Japan, and the European Union;

• Law enforcement or regulatory authorities when required by law.

We do not sell personal information for marketing purposes. All third parties are required to use your information solely for the purposes for which it is disclosed and to comply with applicable privacy obligations.

7. Marketing Communications

Where you have provided consent, we may send you marketing emails, newsletters, or SMS messages. You may opt out at any time via the unsubscribe link provided in communications or by contacting us directly. Your choice will be respected, and we will maintain a record of your opt-out preference.

8. Access and Correction

You may request access to your personal information or update it through your online account or by contacting us. We aim to maintain accurate, complete, and up-to-date information and request that you notify us promptly of any changes.

9. Anonymity and Pseudonyms

You may interact with us using a pseudonym where practical, but certain services may require verification of your identity. Employment applicants must provide truthful and complete personal information.

10. Security of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, misuse, or disclosure. Information no longer required for lawful purposes is securely destroyed or de-identified. Online transactions are protected using industry-standard encryption technologies (SSL). Always sign out from shared devices to prevent unauthorised access.

11. Privacy Complaints

For complaints or concerns about privacy, please contact Customer Care via email with relevant details. Complaints will be investigated promptly and handled in accordance with applicable privacy laws.

12. SMS Marketing and Notifications

By providing your phone number at checkout, subscribing via forms, or using keywords, you consent to receive SMS notifications for order updates, reminders, and marketing communications. Consent is not a condition of purchase. To opt out, reply STOP to any message or follow the unsubscribe instructions provided. Message and data rates may apply. For assistance, text HELP to the number from which messages were sent. Your data may be processed and stored by our SMS platform, which may operate in overseas jurisdictions, including the EU.

13. Overseas Data Transfers

Some personal information may be stored, processed, or transmitted by service providers overseas to facilitate operations. We take reasonable steps to ensure that overseas recipients handle your information in accordance with applicable privacy laws.

Updated: 08/05/2026